Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us at email@example.com
How long has your company been making these products?
Some of our designs are as old as our non-profit, since 2013. Other designs have been the product of our annual Fall collection drops and have stayed on due to high sell-through.
What is your lead time?
3-7 business days
How long will I have to wait if/when you're out of stock?
We are typically able to restock every 6 weeks.
What's your MOQ?
$150 for opening orders and $50 for reorders
Can you provide samples prior to purchase?
We can provide a single unit of any of our designs/colors for sampling and will waive the MOQ and sell the unit at our wholesale rate. The buyer will pay for shipping.
Do you include your company's branding on the packaging, and can it be removed?
We will not provide branded packaging unless requested. Your products will come securely stored for shipping, but without our logos. However, we can include our branded hang tags and story cards free of charge if desired.
What is your shipping policy?
The buyer is responsible for the cost of shipping their wholesale order. A shipping quote will be provided in your invoice.
What is your return policy?
The Bead Project will happily accept returns of undamaged goods for any reason. Simply reach out to our team at firstname.lastname@example.org within 30 days of receiving your order to process an exchange or return and to get your return label. Products must be unused and in original packaging, if applicable. A refund will be issued to the original form of payment upon receipt of the undamaged goods within 3-5 business days.
What happens if there are product defects?
We work directly with the women who make our products and go through a quality check before an order leaves our warehouse. Please inspect your order upon arrival. If any of the products in your order comes damaged or defective, you can email us at email@example.com with photos of the damages within 14 days of receiving your order to initiate an exchange. The Bead Project will send you a return shipping label. If for whatever reason, The Bead Project is unable to fulfill an exchange for your items, we will reimburse your original form of payment.
If you have more questions, please do not hesitate to reach out to our team at firstname.lastname@example.org